GridAtlas

Terms of service

Last updated: 13 May 2026

These terms (“Terms”) govern your use of the GridAtlas website and services (the “Service”) provided by Avalore Ltd, trading as GridAtlas (“GridAtlas”, “we”, “us”). By accessing or using the Service you agree to these Terms. If you don't agree, please don't use the Service.

1. Eligibility and account

You must be at least 16 years old to create an account. You are responsible for keeping your credentials secure and for any activity that takes place under your account. Notify us immediately if you believe your account has been compromised.

2. Plans and billing

  • The free tier provides limited access to public data. Paid plans unlock additional features as described on the pricing page.
  • Subscriptions renew automatically at the end of each billing period until cancelled.
  • You can cancel at any time from the customer portal. Cancellation takes effect at the end of the current billing period; we do not provide partial refunds for unused time except where required by law.
  • We may change prices on at least 30 days' notice. New prices apply from the start of your next billing period.
  • Payments are processed by Stripe under Stripe's own terms.

3. Consumer rights and cooling-off period

If you are a consumer (i.e. acting wholly or mainly outside your trade, business, craft or profession) and live in the UK or EEA, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day right to cancel your subscription from the day you sign up, for any reason.

  • To cancel within the 14-day period, email us at the address in §14 or use the cancellation option in the customer portal.
  • By starting to use paid features during the cancellation period you agree we may begin supplying the Service immediately. If you then cancel within 14 days, we may charge a pro-rata amount for the part of the Service supplied up to the point of cancellation, and refund the remainder.
  • Where you have used the Service in full (e.g. completed a data export, downloaded the dataset) before cancelling, no refund is due for that use.

If you are subscribing on behalf of a business (a sole trader, company, partnership, or other organisation), you are a business customer and the 14-day cooling-off right above does not apply. Standard cancellation under §2 governs your subscription.

4. Acceptable use

You agree not to:

  • scrape or bulk-download the Service except through approved API channels;
  • resell, sublicense or redistribute Service content without a written agreement;
  • circumvent any access control, paywall, or rate limit;
  • upload anything unlawful, infringing, malicious, or that violates a third party's rights;
  • use the Service to harass, defame, or harm any person or organisation;
  • interfere with the Service's normal operation or security.

We may suspend or terminate accounts that violate this section.

5. Data accuracy

GridAtlas aggregates publicly available information about UK renewable infrastructure. We make reasonable efforts to keep records accurate and to flag confidence levels, but the Service is provided “as is” for informational purposes only. Always verify against primary sources before relying on a record for investment, planning, or legal decisions.

6. Your content

You retain ownership of any data you upload (e.g. saved searches, notes, uploaded documents). You grant us a non-exclusive licence to host, process and display that content solely for the purpose of operating the Service for you.

7. Intellectual property

The Service's software, design, branding and curated database structure are owned by GridAtlas or its licensors. We grant you a limited, revocable, non-transferable licence to use the Service according to these Terms.

8. Service changes and availability

We may modify, suspend or discontinue features at any time. We target high availability but do not guarantee uninterrupted service. Where reasonably practicable we will give advance notice of material changes that materially reduce paid-tier functionality.

9. Termination

You may close your account at any time from the dashboard. We may terminate or suspend your account if you breach these Terms, fail to pay, or use the Service in a way that creates risk for us or other users.

10. Liability

To the fullest extent permitted by law:

  • we exclude all implied warranties (including merchantability and fitness for a particular purpose);
  • we are not liable for indirect, incidental, special or consequential losses, lost profits, or lost data;
  • our total liability arising from or in connection with the Service in any 12-month period is capped at the fees you paid us in that period (or £100, whichever is greater).

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Indemnity

You agree to indemnify GridAtlas against losses arising from your breach of these Terms or your misuse of the Service.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced in-app and by email where appropriate. Your continued use of the Service after the “Last updated” date constitutes acceptance of the revised Terms.

13. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, except that you may also bring proceedings in the courts of your country of residence where required by law.

14. Contact

Avalore Ltd, trading as GridAtlas
Registered in England and Wales, company no. 17046103
Registered office: 3rd Floor, 86–90 Paul Street, London, EC2A 4NE
Email: hello@gridatlas.net